Branch Manager

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JOB SUMMARY:
To direct the activities of the assigned retail outlet to provide high quality customer service, achieve product sales targets and deliver the service through a trained and motivated staff.

ESSENTIAL FUNCTIONS:

  1. Manages the retail outlet as an income center to achieve income and expense targets.
  2. Participates in the development of retail goals and sales targets. Reviews targets with staff quarterly and progress against those goals.
  3. Participates in community activities in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank.
  4. Overviews the delivery of quality customer service at the branch through personal contact with customers and prospects.
  5. Participates in the development of branch performance standards in areas such as operating loss control, teller levels of experience, bank secrecy and compliance with corporation policies and procedures.
  6. Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
  7. Monitors the knowledge and skill levels of branch personnel to identify development and training needs. Participates with corporation training personnel in the development of training programs as needed.
  8. Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.
  9. Encourages supervisory staff to participate in community activities in their market areas.

ADDITIONAL RESPONSIBILITIES:

  1. Performs other duties as required or assigned.
  2. Provides input to the development of sales and advertising strategies for new bank products.
  3. Experienced branch managers may be assigned to open new branches.

KNOWLEDGE, SKILLS, AND ABILITY:

  1. Four year college degree, or equivalent banking industry experience
  2. At least three years branch experience, with one year as an assistant branch manager.
  3. Strong leadership skills to direct a staff of up to 25 persons
  4. Well-developed planning skills
  5. Articulate, well-regarded local citizen
  6. Ability to listen and communicate well with employees and customers