Director of Operations

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DIMENSIONS:

  • Total of 814 people report to operations which has an estimated payroll of $17 million at different locations.
  • Capital equipment budget of $1.6 million.
  • Division sales estimated at $72 million.
  • Direct or indirect responsibility for meeting the cost of sales, estimated at $69 million or as set by the Vice President of engineering and operations budget.
  • Responsibility for keeping delinquencies to less than two percent of sales.
JOB SUMMARY:
Manage, direct, and implement operations strategies and objectives to ensure the achievement of division's goals. Focuses for short-term goals are on-time delivery, cost of sales, quality and gross margin, and human resources. Focuses for long-term goals are the formulation, planning, and implementation of strategies.

ESSENTIAL FUNCTIONS:

  1. Manage the operations function concurrent with:
    • Business growth
    • Introduction of new operational systems
    • Meeting division financial objectives
    • Major cultural changes demanded by military customers
    • Product mix change (components/system)
    • Meeting divisional goals in relation to safety, quality, and on-time delivery of products.
  2. Assess and assist in upgrading the management talent base within operations to achieve growth and meet market needs (i.e. reduced cost, shorter manufacturing/product introduction cycle times and on-time delivery.
  3. Conceive, research, plan, target, and control reductions in cost and product lead times on existing and new products.
  4. Manage and assist in coordinating effort between support departments within the organization.
  5. Participate in the implementation of advanced manufacturing technology to improve cost of sales and promote on-time delivery.
  6. Establish more uniform methods of manufacturing similar product.
  7. Create a productive department through written and verbal communication.
  8. Is a member of the Vice President of engineering and operations staff and is a key contributor to:
    • The overall long range planning process.
    • Establishment and assessment of the division's annual operating budget as agreed to by the Vice President of operations.
    • Achievement of monthly, quarterly, and yearly goals as set forth in the budget.
    • OPS Reviews, covering current and future forecasts and delinquencies.
    • Quote participation as required in new business.
  9. Is chairperson of the SPC Board and has responsibility for the company-wide "Zero Defect" program. This person also serves on numerous other committees for product line management.
  10. Achieve the division's yearly financial objectives, for all departments reporting to the incumbent, through planning, directing, controlling, implementing, evaluating, monitoring, and forecasting as needed to achieve budgets and cost of sales.
  11. Project a positive image to peers and subordinates, to the customers we serve, to the industry in which we participate, and to the community in which we live by producing a cost-efficient, quality product in a productive environment.
  12. Plan, prepare, control, monitor, and forecast departmental direct and/or indirect budgets.
  13. Participate in actions to maximize division's "win" posture for follow-on contracts involving existing products, such as reduction programs, etc.
  14. Coordinate needed support to operations areas through intradepartment interface for smooth work flow and cost-efficient product.
  15. Work with the Vice President of engineering and operations to select and establish quality initiatives such as product support teams and statistical process control techniques as well as pursuing current quality programs to reduce scrap and rework while achieving a "Zero Defect" mindset in manufacturing operations and keeping delinquencies at less than 2% of sales.
  16. Continuously improve customer satisfaction through programs to reduce delinquencies, provide for on-time delivery, and meet customer quality and cost expectations. Actively seek customer interfaces to communicate and facilitate customer needs within the organization.
  17. Participate in the implementation of new manufacturing processes, product and systems technology to meet the division's objectives.
  18. Participate, plan, and prepare the LRP as related to departments reporting to the incumbent to support the division's strategic goals.
  19. Provide a leadership role in the integration of efforts within operations, quality, and engineering for the effective introduction of new quality systems and technology within operations.
  20. Establish, prepare, implement, revise, and maintain policies and procedures related to operations.
  21. Administer and manage the division's safety and quality to provide an adequate and safe working environment.

ADDITIONAL RESPONSIBILITIES:

  1. Performs other allied duties as assigned by supervisor.

KNOWLEDGE, SKILLS, AND ABILITY:

  1. The incumbent needs a diversified background with strong technical, business, and managerial skills. Decisions are made, based on inputs provided by superiors, subordinates, and peers, consistent with company goals.